Privacy Policy and SMS Communications
For Cooldown HVAC LLC
Last updated: October 28, 2025
At Cooldown HVAC LLC (https://www.cooldownhvactampa.com), we deeply value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information, especially in connection with our text message (SMS) communications.
- Information We Collect
We collect only the information necessary to provide you with our HVAC services, including:
Name
Phone Number
Billing and Payment Information
This information is used exclusively to manage your services, send invoices, payment reminders, and provide technical or customer support.
- Consent to SMS messages
By providing your phone number during registration on our web portal or when requesting a service, and by ticking the appropriate checkbox, you explicitly consent to receive transactional SMS messages related to:
Invoice notifications
Secure links to make payments
Reminders of pending payments
Appointment or service confirmations
Important:
It is not mandatory to agree to receive SMS messages to purchase our services.
Consent is obtained through a double opt-in flow on our website, which includes a link to this policy.
- Frequency and type of messages
Frequency: Variable, depending on your account activity (e.g., when an invoice is issued or the due date approaches).
Type of messages: Transactional only. We do not send promotional or marketing messages via SMS.
- How to unsubscribe
You can unsubscribe from receiving SMS messages at any time by replying with:
STOP
UNSUBSCRIBE
Once you do, you will receive a confirmation message:
"Cooldown HVAC LLC: You have successfully unsubscribed. You will no longer receive payment messages or service notifications."
After this, you will not receive any more SMS messages of any kind.
- Support and help
If you need assistance, you can:
Reply HELP to any SMS message
Visit our website: https://www.cooldownhvactampa.com
Send an email to: info@cooldownhvactampa.com
Automatic Help Message:
"Cooldown HVAC LLC: Contact us at https://www.cooldownhvactampa.com or email info@cooldownhvactampa.com for assistance."
- Protection and use of your data
We implement robust security measures, including encryption and restricted access controls.
We do not sell or share your personal information with third parties for advertising purposes.
We may share limited data with trusted providers (such as payment gateways, Square, etc., and our messaging provider, Telnyx), solely to facilitate billing and delivery of services.
- Cookies and similar technologies
Our website uses cookies to improve your browsing experience and analyze general trends. These tools do not collect personally identifiable information without your consent.
- Your Rights
You have the right to:
Access, correct, or request deletion of your personal data
Revoke your consent to receive communications
Request a copy of the information we maintain about you
To exercise these rights, please contact us at: info@cooldownhvactampa.com
- Regulatory compliance
This policy complies with:
CTIA Messaging Principles & Best Practices
Ley TCPA (Telephone Consumer Protection Act)
Telnyx Messaging Policies
CCPA (California Consumer Privacy Act) and other applicable privacy laws
Examples of SMS messages
Payment Reminder:
Dear customer, this is a reminder of a pending payment for your service. Access your invoice and make your payment here: https://cooldownhvactampa.com/payments/98765 . If you have already made your payment, please ignore this message.
Contact Information
Cooldown HVAC LLC
📍 6710 Village Grove Ct, Tampa, FL 33615
📧 cooldownllc@outlook.com | info@cooldownhvactampa.com
🌐 https://www.cooldownhvactampa.com
📞 24/7 emergency service
✅ Final recommendation:
Publish this text on your website at the URL:
https://www.cooldownhvactampa.com/privacy-policy
Link to this page from your contact form and footer.
Make sure your web form includes a NOT pre-checked checkbox with the consent text mentioned in this policy.